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[General Information|#gensupport]
[Faculty/Staff Support|#fssupport]
[Classroom Support|#csupport]
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Elon University Campus Technology Support (CTS) provides a wide variety of support options to Elon Faculty, Staff and Students. Our support services are here to assist you with your Windows & Macintosh computers, classrooms & labs, information based technology purchases, and much more. The Technology Service Desk is dedicated to resolving all campus technology problems, and acts as a central call center for all other campus technology organizations on campus. We provide basic troubleshooting for most technology issues, and escalate support requests to the appropriate technicians. All support requests must come through the Service Desk.

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h3. When should you call the Service Desk?

* Classroom/Lab A/V & computer problems
* Elon owned computers (hardware/software), printers, and other peripherals
* Email, OnTrack, Moodle, Web Services, and other Elon operated web site or account issues
* Networking & Telcom issues
* Hardware & software purchases
* Student computer problems
* Tele/Web/Video Conference Request
* Cable TV issues
* General technology inquiries

h3. Hours:

|| Service Desk Hours || Fall/Spring Semester Hours || Winter Term Hours || Summer Hours ||
| Monday - Thursday | 7:00am - 10:00pm | 7:00am - 8:00pm | 7:00am - 8:00pm |
| Friday | 7:00am - 6:00pm | 7:00am - 6:00pm | 7:00am - 6:00pm |
| Saturday | 9:00am - 6:00pm | 12:00pm - 6:00pm | 12:00pm - 6:00pm |
| Sunday | 1:00pm - 10:00pm | 1:00pm - 8:00pm | 1:00pm - 8:00pm |

h3. Holiday and Break Hours:

[TECH:Break Hours]

h3. Contact Information:

Phone: 336.278.5200
Fax: 336.278.5187
Email: servicedesk@elon.edu
Campus Box: 2425
Address: 114 W. Lebannon Ave. Elon, NC, 27244
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_We are located across from Subway near the railroad tracks._

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h3. Faculty/Staff Support

{info} _Notice: CTS cannot support personally owned Faculty & Staff computers. We can only support computers and technology which have been issued to Faculty & Staff by the University._{info}Campus Technology Support offers support to Faculty & Staff for Elon owned technology equipment. This service includes:
* Windows/Macintosh computers (hardware/software) & all related peripherals
* Printers & copiers
* Print Management
* Smartphones & PDAs
* Lab hardware & software

h5. Service Priorities

* Lab/Classroom (Immediately)
* Secretary
* Faculty
* Administrative Staff
* Any Upgrade
{tip}CTS further breaks these priorities down by first completing repairs in each category for users who are completely without the use of their computers.{tip}

h5. Purchasing

All information based technology must be approved before purchase to receive support from CTS. You can review our support policies below:
[Supported and Non-supported Information Based Technology|Supported and Non-supported Information Based Technology]
[Departmental Software Policy]
[Computer Lab Software Policy]\\

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h3. Classroom Support

 
Classroom Support provides on-site support for classroom audio & visual equipment. For a full list of of classroom locations and technological capabilities, visit our [TECH:Classrooms] page.

If the classroom you are in does not have the equipment required, then [the necessary equipment can be delivered with some ahead-of-time notice|GYD:Delivery Policy for equipment to classrooms].




















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