WebEx - Recommended Documentation

This page outlines recommended documentation provided by Cisco for assistance in training with WebEx.

Quick Start Documentation
What are productivity tools?

Productivity Tools allow for WebEx integration with other programs like Outlook, Microsoft Office, and instant messengers. To find out more, click one of the links below:

WebEx Meetings

WebEx Meetings is the traditional collaborative meeting solution for up to 1000 participants, although Meeting Center is designed for peer-to-peer meetings. It provides the ability to present information, share applications with people around the globe. Here, you can present information, share applications, and collaborate on projects. Users may:

  • Collaborative sessions
  • Internal and external meetings
  • Demonstrations
  • Presentations
Documentation

Getting Started

Cisco's WebEx Meetings FAQ

What's Changed in the Pre-Meeting Experience

What's New with Cisco WebEx Meetings

What's Changes in Cicso WebEx Meetings

Start a Poll in Cisco WebEx Meetings

WebEx Training

WebEx Training is designed for classroom use and is an excellent tool for delivering engaging, effective, and interactive online classes. Training Center provides the ability to share applications or desktops and voice and video, but it also provides the ability for participants to raise their hand to ask a question, participate in polls, and to breakout into smaller groups. The Training Center can host up to 1000 participants and is designed to deliver highly interactive online training and e-learning, with more controls given to the host. Users may:

  • Use for training
  • Use for distance learning
  • Host break-out sessions
  • Administer tests and polls
Documentation

Getting Started
Cisco's Training Center FAQ
Using Breakout Sessions
Using the Polling Feature
Lynda.com - Training Center


WebEx Events

WebEx Events is designed for very large group events (+500 users) and is intended to primarily provide unidirectional (Presenter to participants) voice, video, and data presentations.

Documentation

Getting Started
Cisco's Event Center FAQ
Managing Event Registration
Managing Event Audio

WebEx Support

Support Sessions within WebEx are not scheduled, but initiated by Technology Service Desk staff in response to a call from a customer who needs remote support assistance. A Technology Service Desk staff member must start the session before a customer can join. Customers do not need a WebEx account to join a support session, they only need an invitation, which you send when initiating a session.

Documentation

Cisco Support Center Documentation
Cisco Support Center FAQ
Cisco Support Center Roles Explained

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