Technology Help Desk

Technology Help Desk

Elon University Campus Technology Support (CTS) provides a wide variety of support options to Elon Faculty, Staff and Students. Our support services are here to assist you with your Windows & Macintosh computers, classrooms & labs, information based technology purchases, and much more. The Technology Help Desk is dedicated to resolving all campus technology problems, and acts as a central call center for all other campus technology organizations on campus. We provide basic troubleshooting for most technology issues, and escalate support requests to the appropriate technicians. All support requests must come through the Help Desk. Watch this short video to learn more about the Technology Help Desk.

When should you call the Help Desk?

  • Classroom/Lab A/V & computer problems
  • Elon owned computers (hardware/software), printers, and other peripherals
  • Email, OnTrack, Moodle, Web Services, and other Elon operated web site or account issues
  • Networking & Telcom issues
  • Hardware & software purchases
  • Student computer problems
  • Tele/Web/Video Conference Request
  • Cable TV issues
  • General technology inquiries

Hours:

Helpdesk Hours Fall/Spring Semester Hours Winter Term Hours Summer Hours
Monday - Thursday 7:00am - 10:00pm 7:00am-10:00pm 7:00am - 8:00pm
Friday 7:00am - 6:00pm 7:00am - 6:00pm 7:00am - 5:00pm
Saturday 9:00am - 6:00pm 9:00am - 6:00pm 12:00pm - 6:00pm
Sunday 1:00pm - 10:00pm 1:00pm - 10:00pm 1:00pm - 8:00pm

Holiday and Break Hours:

Break Hours

Contact Information:

Phone: 336.278.5200
Fax: 336.278.5187
Email: helpdesk@elon.edu
Campus Box: 2425
Address: 114 W. Lebannon Ave. Elon, NC, 27244

We are located across from Subway near the railroad tracks.



Faculty/Staff Support

 Notice: CTS cannot support personally owned Faculty & Staff computers. We can only support computers and technology which have been issued to Faculty & Staff by the University.

Campus Technology Support offers support to Faculty & Staff for Elon owned technology equipment. This service includes:

  • Windows/Macintosh computers (hardware/software) & all related peripherals
  • Printers & copiers
  • Print Management & DocSends
  • Smartphones & PDAs
  • Lab hardware & software
Service Priorities
  • Lab/Classroom (Immediately)
  • Secretary
  • Faculty
  • Administrative Staff
  • Any Upgrade
    CTS further breaks these priorities down by first completing repairs in each category for users who are completely without the use of their computers.
Purchasing

All information based technology must be approved before purchase to receive support from CTS. You can review our support policies below:
Supported and Non-supported Information Based Technology
Departmental Software Policy
Computer Lab Software Policy


 

Items Available for Purchase

Click here for complete product list and current pricing.

  • Microsoft Office Suite (Windows & Mac)


Classroom Support

 
Classroom Support provides on-site support for classroom audio & visual equipment. We currently support three levels of classrooms:

  • Level One Classroom: Television, VCR, overhead projector, screen and a white/chalk board.
  • Level Two Classrooms: VCR, overhead projector, screen, white/chalk board, data projector and computer VGA connection.
  • Level Three Classrooms: VCR, overhead projector, screen, white/chalk board, data projector, computer VGA connection, Crestron Control System, DVD player and sound system.

If the classroom you are in does not have the equipment required, then the necessary equipment can be delivered with some ahead-of-time notice.

For a full list of of classroom locations and technological capabilities, visit our Classrooms page.

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  1. Jun 23, 2011

    Edward Williams says:

    Does this page contain related content as it is associated with it's Service Top...

    Does this page contain related content as it is associated with it's Service Topic (Upgrades-Software/Hardware)