What is spam?

Spam is any unwanted email.  Oftentimes these messages are advertisements for products, but sometimes they are messages intended to steal your identity (including bank account information, Social Security number, and usernames and passwords).  On an average day, Elon receives 450,000 incoming email messages. Of these messages 83% are spam and are blocked by your email client.  People who send spam continually change their spamming techniques to get their messages through firewalls and to the users. To combat this, email clients have a teachable spam system. Every user has the ability to mark messages as spam or not spam, helping to train the system so it does a better job of detecting spam and preventing the spam messages from ever getting into your email inbox.

How can I manage spam?

In the past, Elon University utilized a spam firewall to help catch spam sent to University email addresses. However, due to transitions in technology, users are now responsible for managing the spam reaching their inbox. Fortunately, for various mail clients this is an easy process, albeit at first it may seem a bit time consuming. Rest assured, as you continue to mark spam emails and addresses, the system will learn to anticipate those items that are spam and those that are legitimate. The process for managing spam is dependent upon the type of mail client you use. Below, we have provided documentation on managing spam for the most common email clients used by University personnel.

  1. [Outlook 2010 (PC)] 
  2. Outlook 2011 (Mac)
  3. Mac Mail (Mac)

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