OnTrack FAQs


Administrative Services Quick Links


Click on a question to go to the response.

Which browsers can I use with OnTrack?

OnTrack will operate effectively with the Firefox or Microsoft Internet Explorer browsers on PCs or Macs. For best results the browsers should be Release 4.x level or later. While Internet Explorer Release 4.x functions satisfactorily on Mac platforms, you will achieve a more aesthetic appearance with Release 5.

How do I print a form using my browser?

For PC Users

You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK.

Some of the forms will be more legible if you print them using Landscape mode.

To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

For Macintosh Users

You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box.

Some of the forms will be more legible if you print them using Landscape mode.

To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

Does OnTrack leave a "cookie" on my desktop to support its navigation?

OnTrack puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.

I am getting slow response to my OnTrack queries. What is the problem?

There are a number of conditions that might affect your response time in OnTrack, including high internet traffic on Elon's network and high-use traffic on OnTrack. An example of a high-use time period would be during Elon's pre-registration period.

You should notify the Technology Help Desk at x5200, if you experience poor performance during non-peak usage periods.

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