Mobile phones

Telephone & Mobile Quick Links

Employee Mobile Phone Acquisition & Usage Policy

The university has agreements with multiple providers for mobile phones on campus. However, we have negotiated broader arrangements with certain providers to enhance services and reduce costs.
To take advantage of the discounts on service and equipment, we will eventually phase out the various individual agreements and consolidate into one or two contracts. Early termination fee can be up to $350.00 to get out of a contract.

Any new phone requests must be approved by your supervisor and area Vice President. Elon will provide each department with options for shared minutes, new equipment, and upgrade plans.

Any phone purchased outside of this process or acquired from a local store will not be paid for by the university. Mobile phone monthly charges for services and downloads cannot be paid by using the Elon Pro Card. iPhones require an iTunes Account. iTunes accounts must be setup using the user's personal credit card and never an Elon Pro-Card. Any application downloads for business purposes can be reimbursed by the approving department. We will continue to provide the option of ordering accessories through the university or a local vendor at a discounted price. Requestor understands they relinquish the control of their Elon Outlook account, as well as some security when adding their personal Blackberry device to the University-owned server. Any changes made by the University to Outlook will affect the account on the device.

The requestor acknowledges that they are responsible for complying with applicable university guidelines, reimbursing the university for all personal calls and data transfers that exceed the selected rate plan, and returning the phone to the Campus Technology Support Office upon separation/termination from the university. It is against university policy to willfully or with gross negligence cause destruction or damage to University property or the property of fellow employees, students, or visitors in any manner. Monthly statements are subject to audit by supervisors, internal/external auditors.

Purchasing

This information pertains to faculty and staff looking to purchase a cell phone for university-use.

Elon University currently has contracts with two major Mobile Service Vendors, Verizon and AT&T. To request a mobile form:

  1. Complete the Mobile Phone Request Form located on the Elon University Technology website.
  2. After completing the form, your request should be submitted to your supervisor and area Vice President for approval.
  3. Following departmental approvals, the request will be forwarded to Assistant CIO for approval.
  4. Once the request has received the appropriate approvals, the approved mobile phone request will be emailed to servicedesk@elon.edu. The Technology Service Desk will create a work request and Campus Technology Support will begin processing the order and will update the request within 2 business days.
Expected shipping time for device or accessory orders is 7-10 business days.
If you have any questions, please contact the Technology Service Desk at 278-5200.

Traveling internationally? You'll want to request global voice and data plans by contacting the Technology Service Desk at 278-5200 at least one week prior to travel. For more information on traveling abroad with your Elon-owned mobile phone, view our documentation based on your phone carrier:

Support

  • For support of an Elon-owned device, contact the Technology Service Desk at 278-5200.
  • iPhone owners should visit Apple's iPhone website for information on their specific device.

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